If you are not satisfied with the service you have received from us, you should contact us. We have an internal complaints process and undertake to investigate your concerns promptly and fairly. You may contact us to make a complaint to our Complaints Officer by telephone: +64 9 320 0957, or in writing to CFML, Unit 12, 114 St Georges Bay Road, Parnell, Auckland 1052, or PO Box 37-042, Parnell, Auckland or by email: 

Conrad Funds Management Limited, CFML Lending and CFML are members of an independent dispute resolution scheme operated by Financial Services Complaints Limited (FSCL) and approved by the Ministry of Consumer Affairs. Under the FSCL Terms of Reference a complainant may refer a complaint to FSCL if it has taken Conrad Funds Management Limited, CFML Lending, or CFML longer than 40 days to resolve. Alternatively, if you are not satisfied by our response, you may refer the matter to FSCL by emailing  or calling FSCL on 0800 347257. Full details of how to access the FSCL scheme can be obtained on their website: www.fscl.org.nz. There is no cost to you to use the services of FSCL, CFML Lending’s FSCL Membership number is 7237 and Conrad Funds Management Limited’s FSCL  Membership number is 6400.